A member of a Corporate Team developing and maintaining relationships with a portfolio of Corporate and/or Business Banking customers and connected Personal customers. A named point of contact for customers dealing with a range of requests including any calls in Managers’/Directors’ absence and any overflow of work from Corporate Services Assistant. Assist one or more Managers/Directors’ with product knowledge, sales research, customer relationship development, research into solutions to meet customer’s needs using market and industry information and risk management for the portfolio.
Main accountabilities and approximate time split
Time Split: 70% Develop and maintain own contacts with individuals within customers’ organization.
Act as principal point of contact in Relationship Managers absence. Co-ordinate introduction to and from other areas of the Barclays Group where
appropriate and monitor outcome.
Assist with development of and revisions to Customer Relationship Plan. Monitor level of customer service and satisfaction. Develop and maintain links with local business community and support Relationship
Manager in same activity e.g. K.B.I.s.
Conduct research to identify potential new customers and maintain database of
Arrange and undertake product presentations where appropriate. Develop and maintain contacts with specialists in other branch sectors and other
areas of the Group.
Monitor leads and co-ordinate information for the Relationship Manager on overall portfolio.
Time Split: 30% Monitor set-up of products from other areas of the Barclays Group.
Act as liaison for risk management information purposes with customers,
accountants, solicitors and other relevant people.
Collate customer produced financial information. Analyze historic and projected financial information to identify key issues and
monitor compliance with covenants and terms prior to discussing with Relationship
Assist with creation of Credit Applications. Prepare facility letters and co-ordinate execution of documentation and drawdown of
Provide technical input and undertake research for Relationship Manager in
connection with proposed security and liaise to arrange preparation and execution of
Support review of refer list and other risk reports. Take responsibility for routine duties with other members of the Corporate Support
Team. This will include administration such as holiday lists, returns, inter
Departmental meetings etc.
Attend Relationship Team meetings and contribute fully, including suggestions for
ways of improving customer service.
Contribute to environment of mutual support
Technical skills / Competencies
Analytical skills Presentation skills Organization skills Customer Oriented Selling Skills Management skills Relationship management Product knowledge
Knowledge, Expertise and Experience
Corporate based products and services frequently used by Corporate/Business Banking customers including features, tariff/pricing and availability.
Internal instructions/procedures The roles and responsibilities of other members of the Relationship Team. Products and services offered by other areas of the Barclays Group which are frequently used by The Bank’s service standards. Certain products, processes or issues to act as `Team Expert’ in areas which complement detailed knowledge of other team members.
EG-City Stars Building HQ, Al Qahirah , 1 Omar Ibn El Khat
11 Jun 2017
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