- Deal directly with customers either by telephone or email.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to handle product inquiries.
- Provide pricing and delivery information by dealing with the Planning and production department.
- Set up new customer accounts.
- Responsible of the Process orders from clients, forms, applications and requests.
- Organize workflow to meet customer time frames.
- Direct requests and unresolved issues to the designated resource.
- Keep records of customer interactions and transactions.
- Record details of inquiries, comments and complaints.
- Record details of actions taken.
- Maintain customer databases.
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Provide feedback on the efficiency of the customer service process.
job requirements
1 to 2 years
Not Specified at least
Manufacturing
Job Requirements Bachelor degree in commerce or equivalent. 1-2 years of experience in the same position. Males and Females are welcome to apply. Working 6 Days per week from 9:00AM to 5:00PM Competency using Microsoft office applications. Knowledge of administrative procedures and ability to type. Keen eye for small details, to work efficiently with several pieces of documents. Strong verbal communication skills. Keywords: Call Center Customer Service Customer Care Customer Support ERP Commerce Microsoft Office Contact Center Admin Administration
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