Manager 1, Sales Operations (RSA)
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Manager on our Sales Operations team in Cairo, Egypt.
Championing ground-breaking innovations to customers takes all kinds of expertise. Dell sales-makers must operate at the leading edge of tech knowledge. That’s why our Sales Engineer Analysts make such a difference. Field Sales and Pre-Sales professionals rely on us for technical and consultative support. And because we’re familiar with the full range of Dell products and services, we can help provide a solution to any challenge. As well as receiving, organizing and fulfilling requests, we provide skilled support to both Sales Engineers and Analysts.
- Direct the efforts of others in the achievement of the strategic and end-to-end operational objectives of the group.
- Manage the hiring, staffing, training, and maintaining of a diverse and effective workforce.
- Responsible for career development/planning, performance and pay discussions of team members.
- Focus on influencing and delivering a positive customer experience according to RSA standards and vision.
- Improve sales processes and operational effectiveness.
- Interact with cross-functional groups to solve business and customer issues.
- Analyze and determine the best use of resources ability to stand up/roll out new services.
- Help define service, create/enforce SLAs and define key skill set requirements.
- Provide guidance and strategy on customer or order problems and deliver solutions.
- Manage business level metrics.
- Bachelor’s degree or equivalent.
- 5+ years of relevant experience
- Preferably 3+ years of managerial/leadership experience.
- Cross-Functional skill and ability to work in a diversified environment.
- US Based working hours.
- Partner/vendor management experience.
- Strong knowledge of Six Sigma/LEAN (industry) activity.
- Strong knowledge of Business Process Improvement.
- Strong knowledge of Microsoft Office tools.
- PMP/Prince knowledge or certification.
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment. If you’re ready to build your knowledge of world-class innovations and use your expertise to solve technical challenges, this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.
Job Id: R049105
Job Function: Sales Operations
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