- Welcome customers to the customer center and solve their inquiries.
- Full customer need assessment by proper probing to identify the customer’s needs.
- Handle customers’ inquiries & complains in a positive manner.
- Ensure that the customer got all the needed service before leaving the counter.
- Cross sell/up sell when applicable according to the customer’s type/segment.
- Enhance customers experience through developing and smoothing the workflow inside the Customer Center.
- Propose tools to maintain company and customer center image.
- Make helpful suggestions that will be useful to the customers.
job requirements
0 to 3 years
Not Specified at least
Telecommunications
Job Requirements Bachelor Degree Females & Males Maximum age 28 Very Good English. Strong communication skills. Professional Reporting skills. Understanding of the retail sales process Familiarity with consumer behavior principles Resident of or nearby: Maadi / New Cairo / Heliopolis Keywords: Sales Retail Sales Skills Customer Service Customer Support Customer Care
تنقيب– مصر
