The Teller is responsible for assisting with the execution of branch activities including the day to day delivery of client-facing services and processing transactions in coordination with the Customer Service function. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions.
Responsibilities:
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Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
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Complete basic and advanced Teller transactions, including liquidation, draft issuances, in house transfers, draft cancellations, and account updates
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Identify referral opportunities for new products and services based on client’s financia goals
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Educate clients on digital and self-service opportunitties offered by Citi
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Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of clients and bank assets
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Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed
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Maintain working knowledge of client accounts as well as new and existing products and services offered
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Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
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1-3 years’ relevant experience
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Demonstrated sales and customer service experience in retail or financial setting
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Money handling experience
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Effective problem solving and communication skills
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Ability to work well in a team oriented environment
Education:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Grade :All Job Level – All Job FunctionsAll Job Level – All Job Functions – EG
Time Type :
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE at https://www.citigroup.com/citi/accessibility.html .
To view the “EEO is the Law” poster CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf . To view the EEO is the Law Supplement CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf .
To view the EEO Policy Statement CLICK HERE at http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf .
To view the Pay Transparency Posting CLICK HERE at https://www.dol.gov/ofccp/pdf/pay-transp_unformattedESQA508c.pdf .
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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